holland america customer service complaints

OP, whenever I phone HAL there is a recorded announcement that "This call is being recorded for training and quality assurance ." or similar. We conducted a search on social media and found several negative reviews related to Holland America Line. We had left for Europe on the 28th of April as we were on an 8-day Princess *********************** so it is hard to call/get ahold of people in another country. Third, the lack of an easily identifiable complaints mechanism. Wake up. Dad has the most incredible birthday surprise. (Good for him!). Does HAL actually have a customer/guest relations department or is that post just a black hole? Phone Contacts Main: (206) 281-3535 Toll Free: (800) 599-8256 General fax number: (206) 281-7110 Guest relations fax: (206)-301-5327 Email Contacts guestrelations@hollandamerica.com Social Media Contacts Executive Contacts Primary Contact Michael Stendebach Vice president, food, beverage and guest services 450 Third Avenue West Seattle, WA 98119 High end credit cards have generous insurance built into the yearly fee. The agent did not speak English and was spouting off nonsense. You know that gut feeling when you call the first time and get poor service (first impression), listen to your gut it's usually right. However we are still waiting for the taxes, port fees and transfer from ship to Airport refund to be processed. 2 Holland America Customer Service Representative interview questions and 2 interview reviews. Youll also connect with other readers who want to make the world a better place. When you pay thousands for a trip and do not purchase the insurance you are saying you are willing to take the risk of losing anything you pay for the trip. I cannot see myself booking another cruise with HAL unless I get everything in writing before I pay for the cruise. We had a hard time w/ travel insurance the first time too. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. This should have been a routine request, as I'm sure this happens everyday. I was told that this credit was no longer valid because the 2 years validation date was over. I have been receiving offers via email from Holland America, which are casino offers. He would not allow my aunt to book a room, saying it had to go through Prestige, which I knew was not true since I booked mine through HA. I can come pick it up. See details. To keep something that does not belong to. I have make many calls and sent many emails with very little response **************** is non responsive vague and very elusive. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information. Use that proof to negotiate. I received an email on the 27th March saying that I would be refunded 50 dollars due to not being able to take cigarettes that I bought on the Westerdam ship in February into Singapore. Purchased watches which led to the most horrible and violating experience between ship staff and Florida Customs Officers. Customer Service. customer service contact information for Holland America Line, 12 weeks and still not received a refund that I was promised. The parent company of Holland America Line is Holland America Line N.V.. Holland America Line is a multinational company founded on 1873 with its headquarters located at Seattle, Washington, U.S. and key people behind it being Jan Swartz (Group-President Holland America Group) and Gustavo Antorcha (President).. Holland America Line has the following subsidiaries: Subsidiary. I would recommend finding a different cruise line that goes to glacier bay and book that. We have some lingering issues to resolve with Holland America and have been trying very hard to get responses from HAL via email or phone. Does HAL have a "customer service" department? - Holland America Line Were always here to help. Guest relations fax: (206)-301-5327, Primary ContactMichael StendebachVice president, food, beverage and guest services450 Third Avenue WestSeattle, WA 98119[emailprotected], Secondary Contact450 Third Avenue WestSeattle, WA 98119, Gustavo AntochaPresident, Holland America Line450 Third Avenue WestSeattle, WA 98119(206) 281-3535[emailprotected], Chief ExecutiveJan Swartz Group President of Holland America Group450 Third Avenue WestSeattle, WA 98119(206) 281-3535[emailprotected], +1 305-463-3000 Impossible to get a human on the telephone. Guest services didn't blink an eye when i reported it. I was offered $50.00 as compensation. We've The just returned from a Norwegian Fjords Cruise on the Rotterdam ship which was beautiful and the majority of staff friendly but my goodness the service was so incredibly slow, 2.5 hrs for dinner!! I dont think anyone here has answers for you (other than to always understand any contract you enter intobefore making payment, and alwayspurchase trip cancellation insurance in the future). Should you? My mum, Carole Thornhill & myself have just returned from a trip from Canada, through the Rockies and ending with a 7 night cruise aboard the Mieuw Amsterdam around Alaska. After several (4) calls more, I still havent received anything. 12 weeks and still not received a refund that I was promised. Regretting my decision to book with Holland America. Suffered several upset stomachs.Friends purchased a drinks package only to be told on the first night that the wine they wanted had run out causing great upset and disappointment.Not to mention the problem they had cancelling the package.Smoking was aloud in the Casino which made the surrounding areas smell like an old ashtray,smoking was aloud in other areas as well so it was difficult to get away from the smell. Do not choose this one. They have zero respect or concern even for loyal customers. 2023 Holland America Reviews: Cruise Lines - ConsumersAdvocate.org I am writing to complain about the horrendous treatment my mum received when boarding this ship. We called and were told told we would receive a refund from Holland. The language barrier made it difficult for me to hear what was going on. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. As a matter of policy, BBB does not endorse any product, service or business. They can't help me as the casino promotions are done through a third party called Ocean Players Club. When I tried to make a complaint and escalate the matter things became even more difficult. MARINER ID OR EMAIL ADDRESS. $9.84 per hour. Now, more than five months later, I still have never been contacted by anyone from HA, and I still have not received a refund. I asked if she could talk to anyone, her boss or someone but seemed like the offer expired and nothing she can do about it. Just got off phone. Reservation placed via computer for initial contact and phone for completing a reservation for Alaska cruise. Holland America wants $40 in postage just sent it to her home in Eugene, Oregon or $35 to send it to my home in San Diego the cruise ship home is in San Diego, I could very easily go and pick up the hat. +1 323-376-8097 While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam. We (two couples) cruised in March of this year. They took away the soft serve ice cream machines (I know petty but that was one of the things I was looking forward to). All courtesy of insurance. 2023 Trustpilot, Inc. All rights reserved. Sail date: May 20, 2023 / Traveled as: Couple. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. My feeling is someone should be able to do something about it. Check out Holland America Line's Instagram pictures and videos at, See Holland America Line's portfolio on LinkedIn at. Compensation. A solution that corrects the original error, but does nothing to solve the OP's problem. When I first went back to Holland a very nice Rep said yes Holland had to handle first and we were also entitled for daily meal allowances during our quarantine period, even though we chose to go home and quarantine there it would not make any difference on the meal per diem. Sign Up and create one today. Numerous times. Companies can ask for reviews via automatic invitations. This practice is NOT what we were told when we originally booked on board and it does not seem to be what is advertised on the ** website.If the refundable Bonus Have It All promotion was as advertised, with the Bonus Have It All refunded, our fares would be $5,314/person with $850 *** from ** onboard and early booking incentives. Luckily I called down to ask and they said NO. Desired outcome: For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Please email me to The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Holland America Line Employee Reviews for Customer Service - Indeed If you are past Final Payment Date, then you cannot cancel without paying a penalty. I was unable to go on the cruise I booked to the Carribean in December 2022.Your company were very quick to notify me of the refund I was entitled to and I was very grateful . If it was not for that I doubt we would see his posting. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Complaints for Holland America Line - Better Business Bureau Holland America Line: Ask a Question - Cruise Critic Add Cruise Critic's Community Forums to your iPhone's Home Screen! [edited], HAL HEad Office Seattle Fails - Unresolved Case number: [ZU [protected]], Interaction with Debbie as resolution specialist Holland America Line. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We are still in line almost an hour after we arrived at the terminal. Just another thing to watch for whenyou book. Airline scammers are posing as fake call centers, Consumer Alert: Double-check the name on your airline ticket, or else , Annoyed on a plane? We love cruising with Holland America, We need this refund processed now, we want to pay off the new cruise booked already. Fundamental issue with automated facial recognition machines not working. Note: the Bonus Have It All promotion (attached) does not indicate any special conditions attached to the refund. *This company may be headquartered in or have additional locations in another country. it felt really bad because we had to air evac my husband (17,000$) the loss of the cruise and the have it all on top of that. I understand that offers expire and that's why we spent the time and effort while on vacation in another country to get the request thru. What is Holland America Line's Instagram? However, since the error the HAL employee made was in telling him he could cancel and rebook, the corrective action for that error would be to reinstate his original booking then allow him to make an informed decision with the actual facts. To place my "bon voyage package" order before the cruise embarks on 06/04/2023. they said it was a special promotion and because we bought it before the cruise we were not entitled to a refund even tho we did not use any of the have it all after one day. I don't have to tell you my frustration. The latest review. Rooms were exceptionally small, even for a cruise, though very modern and stylish. Upon my friend's return from her cruise, I asked her if she had received the Prosecco, and she told me that she did noton her birthday as I had arranged or at any other time while she was aboard the ship. Plus, we have insightful letters, insider tips, and more. Customer service appalling leaving me now to sue the agent for this 33 day disastrous cruise. We call them weekly and they keep promising ** a refund. Seems to me that there are at least three separate issues here: First, the lack of insurance. Holland America Cruises Reviews - 1497 Reviews - AffordableTours.com Difficult to say since there is only one perspective on the issue. Travelers are breaking this rule for a cheaper flight. Home Holland America Customer Service Contacts. Things absolutely fell apart when I tried to book a pre-tour hotel. The HAL web page directed me to telephone HAL Reservations to place my order, because the cruise was to begin less than 4 days hence. I haven't even departed yet and I am already sorry that I booked with Holland America. Desired outcome: ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Holland America Line Customer Service. Four and a half months later it has not arrived. On July 19,2022 I received a letter from Holland America stating my request was granted and I should receive payment of $4280.00 in 6-8 weeks. Holland America Line is an American/British owned cruise line; a subsidiary of Carnival Corporation & plc. Holland America Line - Guest relations or customer service Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. My last conversation with Guest Relations at Holland America was In March 2023 and was told it has been approved and in the Que to have refund processed. They could care less and have no reservations about outright lying to passengers. The average Holland America salary ranges from approximately $41,059 per year for a Customer Service Representative to $227,484 per year for a Director. The amount of time allotted at the ports were very short, you either walked around and shopped or you did an excursion, did not have time for both. so I cancelled this booking and the 05/01/2023 I rebooked the same cruise but in US $. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. I agree about travel insurance. The food on the Lido deck was a little better then cafeteria food. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Product shipment, payment, communication, billing, and any kind of service-related complaint about Holland America Line can be filed via the specific Holland America Line complaint section. Anytime I rq a supervisor the flight agents in the Philippines advise me no problem even though my first and middle name are together , also for my sister. The room Stewart's were very good and our waiters for dinner were great. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks. They don't have a phone number for them either! Debark Date: Aug. 26, 2023. Customer service is poorly trained all the way around. First it was let Insurance handle as you may get bigger refund that way. ComplaintsBoard.com is a leading complaint resolution website on the Internet. (so 023 806505000 should work for you). Updated May 22, 2022. If your browser doesn't ask your location and your city still doesn't appear, try these steps: Please enter something you would like to search for. I spoke with one supervisor Stephanie from Florida. I told them it was our 25 th anniversary and they sent us cupcakes that were not gluten free. Add Cruise Critic's Community Forums to your iPhone's Home Screen! In examples like this I have no sympathy for anyone who fails to purchase trip cancellation insurance and then complains about losing their money when they have to cancel. It was a cruise/land/rail experience. Initial Holland America Line complaints should be directed to their team directly. 19952023, The Independent Traveler, Inc. Food was nothing great. I, Diana B. Poirier, 0n December 27, 2022, I came down with the Covid-19 Virus aboard Holland America's Zaandam ship which left Port Lauderdale, Florida on December 20, 2022 for the Caribbean for a 16 night cruise. 1 - 10 of 8,356 Holland America Line Cruise Reviews. I had tested myself before they did their test (both Antigen tests-not PCR) and my result was negative. Eventually, I miraculously connected with one agent who apologized and told me she would process my request right away. Note that the OP didn't make the cancellation based on the condition thatfuture cruise credit were tobemade available, something that the PCC only mentioned when the cruises were cancelled for medical reasons. While in the USA three weeks ago I phoned your company to explain the situation again,and I was told that , yes I was owed money and that I would be contacted in 48 hours when the operator had spoken to the appropriate departmant.
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