restaurant employee handbook example

You should use your restaurant employee handbook as a place to elevate the job and all its perks, and send out reminders throughout the year to help your staff take full advantage of their benefits. When you hear the words employee handbook, you probably think of a dusty old binder filled with cookie-cutter descriptions of the dress code or scheduling policies. How to write a restaurant employee handbook. It dictates your workers behavior, lets them know how the company operates internally, and provides everyone employed with the benefits of what your business offers. However, if you have other concerns about unprofessional conduct, it may be worthwhile to draft a more general policy that covers any type of unprofessional behavior. Follow these simple steps to start using this restaurant employee handbook template: Create an engaging, effective employee handbook by downloading this free template today. Execute large orders on tight deadlines with an intuitive platform built with catering in mind. Watch: 7shifts CEO Jordan Boesch at Toast Food for Thought as he discusses hiring and employee engagement. Doesn't it make sense to create a restaurant employee handbook that encourages a positive workplace culture through teamwork and training? Boost guest satisfaction by letting diners confirm orders. A digital version might also be a better idea than a hard copy. Without team members to fill your most important roles, service is deeply impacted. With hundreds of thousands of products available and millions of orders shipped, we have everything your business needs to function at its best. You may already have this down in your existing handbook, but it's not what you're saying that's wrongit's how you're saying it. We do not tolerate discrimination against anyone because of race, color, religion, gender identity, sexual orientation, national origin, age, disability, veteran status, genetic information, marital status, pregnancy, childbirth or breastfeeding, military affiliation, citizenship, immigration status or political beliefs. All of these design elements can help to break up the text and make the information more memorable. Recommended Download: Free Restaurant Time-Off Request Template. ", "It's important to us that everyone feels safe and comfortable around us. Sanitation Stations & Disinfection Methods. Every single person who works for your restaurant is responsible for knowing the information in your handbook, so everyone needs to be able to read it. For example, if you have multiple locations, then you might mention each location separately. Employees accrue one day of vacation credit for every month worked up until reaching 40 years old. Performance & security by Cloudflare. An online version of your restaurant employee handbook allows everyone involved in management or ownership positions to access it from anywhere at any time even if they don't work at your location! But if your employees choose to consume sandwiches, main courses or expensive wines on a regular basis, then you will lose money! A good career development policy should be written in a way that recognizes the value of both employees and employers. Need help putting together a helpful and engaging restaurant employee handbook? Though a sensitive topic, it is extremely important to have a section dedicated to harassment and discrimination so that employees feel safe and comfortable in the workplace. Because no two restaurants are the same, you can fully customize the information in this template to fit your unique needs. Finally, because our template comes with prompts and examples, it can help you write an engaging guide that employees will read and reference time and again. Tie it in with your expectations of staff and highlight that top performers may have the chance to progress to management positions. %PDF-1.5 It can go by different names, such as anemployee manualorstaff handbook. Your company mission statement and core values serve as guiding principles for everyone working within your restaurant. To help you get organized, download our free template and get cracking on your own restaurant handbook today. But writing a restaurant employee handbook can be tricky. A customizable template for your restaurant employee handbook free download! In terms of content, you'll want to cover all of the basics, such as your restaurant's policies on dress code, punctuality, and customer service. To print your template, click File, then Print., Free industry reports, checklists, templates, guides, and more, The latest restaurant trends delivered straight to your inbox. If you dont include a disclaimer, an employee could sue you for breach of contract. This shows that you take harassment seriously, and it will empower any victims to come forward and voice their concerns without fear of retribution. A good idea is to set some standards regarding customer complaint handling; what do you do if the customer complains face to face? at any time. A lot has changed in the hospitality industry since the pandemic. Discover how Planday cater to your business of all sizes and industries. For instance, if you run a hip snack bar with a young, high-energy team, your training materials should reflect that. While putting together a restaurant employee handbook may seem like a lot of work, you likely already have a lot of this information documented as part of your restaurants human resources files its just a matter of bringing it together in one place. Every restaurant is different and you may want to include additional sections to fit your establishment. Increase beer sales and reduce spillage with an intuitive POS breweries love. In many cases, employers simply want to create a policy that bans romantic relationships between managers and employees. Use this template to develop one of the most important documents in any restaurant. Contact your local legal experts to find out more about what youre legally obligated to provide. $29 per month - Cancel anytime. This way, everyone knows what to expect every single week. To preempt this, emphasize openness and honesty from day one if an employee has an issue. A disclaimer that the handbook does not constitute a contract. The following personnel policies are designed to inform Canadian County Employees of the County's . Your employees' understanding of the handbook ensures they know how to properly conduct themselves at work, saves management from answering common questions, and legally protects the restaurant if there is a dispute over restaurant policies. This Employee Personnel Policy Handbook has been adopted by Canadian County pursuant to 19 O.S. Most importantly, a dress code helps your employees to choose the appropriate work attire so you can focus on other important tasks. Please take . The courts have also upheld employers' rights to change the rules in an employee handbook at any time. Explain how this new job will benefit them both in the short and long term. Translating your restaurant employee handbook can also help you avoid legal pitfalls. Not to be mistaken for your staff training manual, your systems and procedures section should primarily focus on references and answers rather than training and instructions, so everyone can quickly refer back to this handbook. Covering the dress codes is essential when onboarding new hires. These documents are not going to be read cover-to-cover. However, some elements are relevant to everyone: Normally, it will be quite clear to you what standards you need in this section, as this has much to do with the look and style of your restaurant i.e. Conquer the rush, maximize margins, and boost loyalty with a powerful cafe POS. Drive repeat businesses with this rewards program. We cant avoid Facebook, Twitter, Instagram, TripAdvisor, etc., either in our private lives or in our workplace. Our focus is your convenience order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. In addition to giving everyone a copy when theyre hired, its a good idea to keep a copy in the kitchen, break room, or other common area where your employees meet. Call-In Orders vs Online Ordering: Which One is Right For Your Restaurant? Make it easy to read. Keep it positive and make your staff feel supported by including a section on what they can expect from leadership. Weve also sent you a confirmation email with a Below is an example of how to do this: The following guidelines will help us keep everyone safe while we continue serving food during the pandemic. You don't want to dive straight into an employee's roles and responsibilities. To avoid any issues (like labor shortage) or potential lawsuits, make sure to outline specific rules regarding absenteeism and tardiness. stream endobj How long an employee must work before they're eligible for severance pay. Here is where you should outline exactly what is and isnt appropriate attire for work. An employee handbook is not a contract. The process for raising grievances in the workplace. (A Salary employee is also classified as a Full Time Employee.) Key sections to include 3 tips for writing an engaging employee handbook Who should be involved in the creation of your handbook A free, ready-to-use template to build your own handbook Ready to get started? This is especially important for key policies and procedures that all employees need to be aware of. 2. ", Date: ____________________Time: _____________________________Location: ___________________________________, Instructions: Please arrive 15 minutes early so we can begin promptly at 9 am. <> Your core values are the everyday standards set for your employees, whether they're serving customers or working together as a team. What's been so amazing is that we came up with it as a way of dealing with the problem, but what it's actually done is help curb the problem, Wade said. pQ'Q0xeKi424a0IecTs@3T`jkO .T]$P'%hJ.@p$=NSp"v See how Planday can work for your business. Enter password above and confirm below. Even though it may seem like a newer concept, there are many restaurants that don't require employees to wear specific attireeven if they're part of a chain that does. Often, they are seeking better pay, competitive restaurant benefits, and safer working conditions. $299 per year - Save 15%. 1. Training and orientation processes vary depending on the size of your restaurant and its location. Creating a Restaurant Employee Handbook Creating a Restaurant Employee Handbook An employee handbook is the letter of the law for your restaurant. A restaurant employee handbook template is a template that will help you create a comprehensive employee handbook that centralizes your restaurant's policies, guidelines, and processes. Then, you can decide what type of policy works best for your particular situation. You should also include additional instructions: "New Employees must attend a mandatory one-hour orientation before their first day of employment. Review it carefully and make the necessary changes so that it reflects the way you intend to do business. While it does not apply to all employers, it is especially important for employers with 15 or more employees. 6 0 obj Your mission statement should be short but powerful. Thats why this small topic is an important piece of the bigger puzzle. Write every single detail of every single procedure in the handbook, and never deviate from that to protect the company, and keep everything running smoothly. - Kam Talebi, CEO @The Butcher's Tale. Another tip to make your handbook a page-turner? 7shifts Restaurant Scheduling Software. Don't get too wordy; just stick to the basics. It's important to ensure that the employees are well aware and educated about the systems and processes in place so that to know exactly how things work at your restaurant. Keep the tone as welcoming and positive as possible and explain the rationale behind certain policies this will foster stronger employee buy-in. Sanitizer dispensers should be placed throughout the establishment so patrons may cleanse hands with alcohol gel upon entering and exiting. Deliver quality and convenience at speed with the POS built for fast casual needs. And when you start with this information on day one, you set a positive tone for your work culture that can help reduce employee turnover in the long-run. 2023 The WEBstaurant Store, LLC - All Rights Reserved.Variation ID: The information provided on this website does not, and is not intended to, constitute legal advice. A restaurant employee handbook template is a template that will help you create a comprehensive employee handbook that centralizes your restaurants policies, guidelines, and processes. Make sure your restaurant employee handbook has a closing statement that requires staff to acknowledge and sign the document. Instructions and tips to help you fill it out, 11 editable sections including employee compensation, code of conduct, and benefits, 53% of Millennials havent actually read their handbooks, 15 Restaurant Apps That Will Boost Customer Experience, Fill out your contact information in the form above and click Submit.. You've got this. Manage your capacity and make every guest feel like a VIP. Keeping different sections separated in a three-ring binder makes it easy for new pages to replace outdated or damaged ones. Also, make sure to address any potential hazards such as hot surfaces, sharp objects, etc. Continue reading to learn the best practices for creating an employee handbook that keeps your staff and customers happy. Read why businesses like yours trust Planday. Following on from your employee code of conduct section, you should clearly outline all unacceptable forms of harassment and show that harassment or bullying of any kind will not be tolerated. CET% You can also use this section as a space to remind your employees that you value their work and you appreciate all that they do for your restaurant. 3) Make use of a restaurant employee handbook template. Please refer to our, The Leading Distributor of Restaurant Supplies and Equipment. Delight guests and secure future revenue with modern gift cards. 1. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.44 841.68] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Get started by checking out 7shifts' core values, and how we ensure every new hire shares the same values. 35.182.51.147 What is a restaurant employee handbook? At the end of your introduction, its also a good idea to address confidentiality. Dress codes and uniforms are a common practice in the hospitality industry. Shipping Information. Updated July 11, 2022 A restaurant employee handbook should be made available to all employees to inform them of their rights, obligations, and benefits. Including health and safety resources in your restaurant employee handbook will help your team be prepared for any future diseased outbreaks or unexpected accidents. Handbooks are important but not alone. Restaurant Employee Handbook Template. By this token, sick employees should be encouraged to stay home so as not to infect other employees or customers. It also serves as an effective tool to communicate with customers about what makes your restaurant unique. If you need legal advice on your restaurant's policies, we recommend contacting an employment attorney who can help you create a comprehensive handbook that addresses both legal concerns and practical matters like employee relations. 1) No person shall report to work after ______ without approval from his/her manager. Nitc-,I7Aq:dBGjooeueK6n2uuij*}m'u8ZCq"J_V268AI?)S:fA ;?fd.b8KW2 And there is no excuse for not keeping the kitchen (utensils, equipment and floors) clean at all times. Need more context? This document will constantly be updated as laws and restaurant policies change. Shipping same as billing address. With this, you should also include a statement that you are an Equal Opportunity Employer and will not discriminate based on factors like race, gender, sexual orientation, age, disability, national origin, genetic information, or religion in compliance with the Equal Employment Opportunity Commission, Americans with Disabilities Act, and any other applicable labor laws. For example, if one of your values is sustainability, employees should be mindful of minimizing their impact on the environment. In any case, it's always best to consult counsel about legal requirements beforehand. Webinars and trade shows with industry experts and Planday specialists. Otherwise, you could end up facing costly lawsuits or fines. For your restaurant employee handbook's core value section, it needs to sound genuine over preachy, inclusive over dictatorial. As a result, its best to consult an attorney to make sure any compensation policies in your restaurant employee handbook are in compliance with local law. As studies have found, nearly 50% of millennials havent read their employee handbooks. ", This document provides information about our company policies, benefits, and procedures. I'm D.J., 7shifts' resident Content Writer. No credit card required. It covers what employees need to do to meet your requirements. Just keep in mind that this is not a final product or compliant document, but rather a template to get you started its restaurant employee handbooks made easy. 3 tips for writing an engaging employee handbook, Who should be involved in the creation of your handbook, A free, ready-to-use template to build your own handbook, Accommodations for persons with disabilities, Free industry reports, checklists, templates, guides, and more, The latest restaurant trends delivered straight to your inbox. Either way, youll want to ensure your staffs look is on brand. When creating your restaurant handbook, consult with your senior staff to get their input and advice. An employee handbook should be a comprehensive document that covers all aspects of your business. Also, how do you greet your guests do you shake their hands, do you seat them, do you inform them of todays specials right away? Employee handbooks can be used as a reference point when questions arise, or they can be used as a training tool for new employees. Customize and edit your restaurant employee handbook effortlessly with our user-friendly template. An employee handbook is a resource for employees to learn about their benefits and responsibilities as well as the policies and procedures of the company. Don't forget your systems also include your POS and shift scheduling software, so use our free guides to explain the different technology your employees will use. However, no two restaurants are alike, so it's important to make your restaurant employee handbook outline the specific goal of your business and the culture you want to create within it. Your restaurants policy on drugs and alcohol consumption. In the simplest terms, an employee handbook is a document that explains who you are as a restaurant, how you function and what you expect from your new hires. Benefits of Dress Code Restaurant dress codes offer several benefits for employers and staff members. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs. Equal Employment Opportunity Commission (EEOC), The Occupational Safety and Health Administration (OSHA), Restaurant Employee Turnover by City and State + Restaurant Retention Playbook, 7shifts' Task Management is like a digital whiteboard where everyone's tasks are, The 2019 Bank of America Workplace Benefits Report, Free Restaurant Time-Off Request Template, how employees can make harassment claims in a confidential and supported manner, Free Restaurant Employee Training Manual Template, How 4 Restaurant Managers Hire, Train, and Retain. This is especially important in bars and restaurants that serve alcohol. This section should clearly state that your restaurant has a zero-tolerance policy when it comes to harassment and discrimination of any kind. A Menu for Protecting the Health and Safety of Restaurant Workers 3 Kim's Story Kim has worked full time as a waitress at a restaurant since she immigrated to the U.S. five years ago. A welcome message (include a brief history of the restaurant here). personal download link so you can access the content "Deputy" and "Spark Device" are trade marks of Deputechnologies Pty Ltd. scheduling platform restaurant owners can use. They will assist you with submitting feedback and resolving any issues.". Deliver elevated experiences and exceptional service with a seamless POS platform. A restaurant employee handbook is an essential part of running a successful restaurant. This section should cover: Lack of communication will lead to friction and problems in the workplace. Thats why you need to set some standards for how you expect your employees to dress at work. To make sure everything runs smoothly, it's important to be clear on these policies and make sure all employees understand them. Make sure to clearly state when shifts start and end, what time break periods occur and whether there are meal options available during certain times. Keep lines moving and drive repeat business with an intuitive POS made for coffee shops. The EEOC will investigate the claim and either find that discrimination did not occur or recommend that the case be settled through mediation or litigation. Some of the biggest benefits of creating a staff handbook include: All of these benefits can ultimately help to combat churn. Pair new hires with mentors. Before getting down to writing your restaurant handbook, youll want to verse yourself fully in the ins and outs ofemployment lawsas they apply to your business. Let your staff manage their day to day from anywhere. The core of our all-in-one restaurant management system. Check your local and state employment laws or ask an employment attorney for more information. To help you write an employee handbook that fits your restaurant, weve broken down eight essential categories to include. E. C. C. Budd's, Inc. and Taste Budd's Cafe, Inc. Free Restaurant Employee Handbook Template By Turn more tables and delight guests with a POS built for family style restaurants. Here are two example dress codes below: "All employees shall comply with the following requirements:", "Employees shall maintain appropriate personal hygiene while on duty. If possible, dine outside on patios or balconies. A restaurant employee manual serves as a comprehensive guide for employees about their new job. Spend less time on administration and more time on growing. Make your handbook engaging by adding some eye-catching design elements. Printable versions will incur additional costs as policies change. 12130 Millennium Drive, Los Angeles CA 90094, Ensure compliance with national labour laws, Highlight policies specific to your restaurant (such as policies around, Offer a roadmap for dealing with employee issues. Shorts and skirts above the knee are acceptable; however, shirts covering the upper arms are preferred. They allow new workers to get up to speed quickly and become familiar with everything they need to know. If you run a restaurant, a mission statement can be a powerful way to convey why your restaurant exists and what you believe in (beyond serving great food). Inconsistencies create unrest. Spend 80% less time on restaurant scheduling. endobj You want your employees to know that you take this topic very seriously so make sure they know that their complaints will be received and acted upon. Having procedures in place for how employees should handle the money will cut down on theft, loss, and carelessness. You may even consider creating a written attendance policy as well. Using 7shifts team communication tool will allow employees to report incidents to managers discreetly. You'll need to write this document yourself, so make sure it reflects who you are as a person and organization. But it will help get employee-manager relations off on the right foot, and show new staff they have the training and support from their team to learn and grow. Take orders directly on your own website. While it may not be the most exciting section, the code of conduct is one of the most important sections of your employee handbook. ",#(7),01444'9=82. 2023 Deputy. Serve drinks faster and sell more top-shelf upgrades with the POS built for bars. Employee handbooks are undoubtedly very important documents, but they cant include everything employees need to know. If a manager lets a server who forgot their tie slide for a night, it sets a precedent that no one needs to wear their ties. Automated scheduling based on demand intelligence, Turnkey tools to manage and reduce compliance risks, Get multi-location restaurant data all in one place, Our research from over 3,700 restaurant professionals. If you are not sure where to begin when it comes to crafting your employee handbook, you can use these sections as a outline to help you create an employee handbook. It has enough detail to cover the main typical . While your handbooks content and level of detail is ultimately down to your own needs and preferences, an effective employee handbook may also include: Dont forget, as with everything your restaurant does, presentation is everything. This means that whenever someone has a question about how something works, they'll be able to find the answer at any time. Here's an example: "We will be hosting an Employee Orientation at __________. Reach more customers and keep them coming back with a POS built to run at QSR speed. Once the document is legally sound, distribute a draft to your existing staff and get their opinions on it. If you have employees who speak languages other than English, it's essential to make sure that they understand your policies and procedures. Learn about some of the most unique and unusual themed restaurants across the United States. Manage your dining room and your wine shop with the all-in-one solution wineries prefer. Thats where our restaurant employee handbook template comes in handy. We use cookies to ensure you get the best experience on our website, including collecting statistics to improve functionality and to deliver specific content to you. It makes every little task trackable, transparentand most importantlyaccounted for.). THIS PAGE LEFT INTENTIONALLY BLANK Employment Policies and Procedures 2 Welcome Letter Welcome To Our Team!! Join our talented (and fun) team, and help improve the lives of shift-workers. After 40 years of age, employees accrue one week of vacation credit for every six months worked. As a result, we've included important information regarding wages, hours, vacation time, leave for sick employees, health insurance coverage, etc. Deputy is a scheduling platform restaurant owners can use to keep track of capacity. In the introduction of your restaurant employee handbook, explain the handbooks purpose and what's included inside.
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