flixtrain delay refundflixtrain delay refund

The app showed that the train is running normally. Transportation in a wheelchair may be refused if considerable evidence indicates that safe travel is not possible or is questionable. The 07:01 train from Kln did not arrive until 8am. 6.2 Cancellations are only possible on FlixBus or FlixTrain websites, apps or by partner agencies and ticket outlets of Flix up to 15 minutes before the scheduled departure time. Contact our customer service via the contact form here. It was my first and last experience with this service for sure. 5.5.4.2 For customers who choose a fee-based payment method, a payment fee and a sales tax (VAT) will be applied, which is equal to a certain percentage of the total cart amount. Passengers are in any case responsible for the security and supervision of their belongings. Kontaktdaten des FlixTrain Fundbros. Passengers shall be given the opportunity to prove that the chargeback incurred lesser or no costs. Download the FlixBus & FlixTrain App for bus and train travel*. 12.6.1 Valuables, such as cash, jewelry, precious metals, keys, glasses (sunglasses and/or reading glasses), electronic devices (laptops, iPads, tablet PCs, MP3 players, mobile phones, cameras), contact lenses, prostheses, medicines, important documents (diplomas, certificates, passports, driving licenses, securities), etc. 6.3 Tickets can be purchased using different payment methods, depending on the booking site: 6.3.1 On the Internet: PayPal, debit, credit card (Mastercard/Visa/Amex), SOFORT bank transfer, iDeal, Postfinance, Carte Bleue. 6.5.6.4 Vouchers are personalized and non-negotiable. Please refer to the conditions of this in point 6. Any booking changes must be carried out before commencement of travel. Honestly ridiculous and very frustrating. They also are not allowed to refuse making bookings or issue tickets or remove the person from board of a vehicle due to a passenger's disability or due to his reduced mobility. Rightful denial of carriage for an item does not justify a claim to reimbursement of the fare or the related surcharges or reservation fees. Bicycles must be standard sized without additional bodywork and may not exceed a weight of 20 kg - tandems or bicycles with three wheels are excluded from carriage. The vehicles are used for the carriage of passengers. 12.4.1 Passengers with disabilities or mobility restrictions are entitled to carry their folding wheelchairs or walking aids and other orthopedic aids free of charge (cf. 13.8.2 Due to limited capacity, bicycle spaces must be booked early. 5.1.4 FlixTrain reserves the right to prohibit the consumption of alcoholic beverages and/or the consumption of alcoholic beverages not purchased on board for specific trains, on specific travel days. 9.1.5 The rules in accordance with the conditions laid down in point 9 shall not apply if a valid ticket was not purchased for reasons outside of the passengers control. Bonus: the train broke down mid journey. 4.2 Vehicles may only be entered and exited at stations. The increased carriage fare can be charged for the entire distance traveled by train if the traveler does not provide credible evidence that he has traveled a shorter distance. It goes against our guidelines to offer incentives for reviews. 6.1 It is only permitted to start the trip with a valid ticket. Flix may pass on all the required personal data of the debtors to this external service provider for this purpose. 17.5 Lost property will be kept for three months after being found and then disposed of, which FlixTrain will publicly announce in advance in an appropriate way. ** The Member States may exempt domestic regular services from the application of the provisions that apply to disabled persons and persons with reduced mobility, provided they ensure that the level of protection for these individuals corresponds to that of the regulation in their national legislation. 5.1 Every passenger must behave in a way that is appropriate for the safety and order of operations, their own safety and consideration for others. 14.1 Pets may be carried on board only if all legs of the trip are covered by train and none are traveled by bus. Pets may not be placed on passenger seats. 12.9.1 Dangerous substances and articles are excluded from carriage, in particular, 12.9.2 Bulky objects are excluded from carriage, in particular. Luggage includes suitcases, bags and rucksacks. If the price of the new booking is more than the value of the voucher, the difference will need to be paid. 12.4.2 Registration of up to a maximum of one additional piece of luggage is only possible in advance and must be made online during the booking process or after the ticket purchase via Manage your bookings. security service). Quick & Easy Booking Fast Customer Support About FlixTrain Part of the FlixBus family, FlixTrain is a German rail company offering long-distance passenger connections within Germany without the fuss. (2022, not 2023). 12.1.4 Passengers shall store and supervise carried items in a way in which the safety and order of operations are not endangered and that other passengers will not be inconvenienced. October 2007 on rail passengers rights and obligations. Getting a hold of the customer support is a mess. Cases of intent or gross negligence will be exempted from the above. How can I request a refund? These mentioned periods do not apply when it comes to issues related to compensation for death or personal injury and lost or damaged luggage due to accidents. 9.6 Passengers who present a risk to the safety and order of operations or to other passengers may be denied carriage, and, if necessary, handed over into the custody of a caregiver, operating staff at the train station or police, at an appropriate location. In case a passenger has brought an additional piece of luggage without purchasing it FlixTrain is entitled to charge the passenger 90 SEK for the additional luggage. Being late to the bus I am running a little late. Staffing shortages. Seat reservations for groups (i.e. 2021/782, the seat reservation fee will be refunded with a credit. Tandems or tricycles are not carried. Please note that the self cash refund is not available in case of: offline cash purchase (i.e. Worst train I have ever seen, can not open the windows in summer and No air condition. 3.1 The right to carriage shall exist within the scope of the available capacities, if: 3.1.1 the passenger is in possession of a valid ticket and is able to produce it upon request. For disabled persons and persons with reduced mobility the general passenger rights apply for bus traffic as well as the following rights, so they can use the same travel opportunities as other citizens. Compliance with the standards for transportation stated above is to be confirmed via the form sent before booking. 6.5.6.8 Each trip booked using a voucher is separated and detached from other trips. FlixTrain shall bill these costs to the party who, for example, was determined by witnesses as the party responsible. 6.5.7.3 If an event of force majeure occurs within the validity period of the voucher, in particular war, natural disasters, storms, pandemics, epidemics, public exit restrictions, travel bans and comparable events, and Flix is forced to stop its bus and/or rail network, Flix shall be released from the obligation to perform for the duration of this event, provided that it is legally permissible. 18.1 FlixTrain shall be liable to passengers only in cases of intent or gross negligence; in case of a breach of essential contractual obligations (cardinal obligations) and injury to life, body or health, FlixTrain is also liable for slight negligence. The obligation to pay an increased carriage fare remains unaffected. Delay with no communication. This applies in particular to. Tickets are non-transferable; to remove a passenger, check "Cancel Trip(s)". Never heard as many automatic voice messages in my life as during the 1h I queued for telephone support. Worst train ride of my entire life. Schlechter Service, Zug hat keine Klimaanlage, selbst bei 30 Grad drauen. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 16.2.1 In general, only persons with a seat reservation are entitled to use a reserved seat. 12.5.1 There is no general entitlement to carry special luggage. VBN Terms and Conditions of Carriage - https://www.vbn.de/tickets/tarifbestimmungen Vouchers with a monetary value, known as credit vouchers, can be redeemed for the entire shopping cart. 5.6.3 Vouchers issued free of charge within the context of marketing activities or as a gesture of goodwill shall expire after the first booking process has been completed. Here's what . 6.7 If passengers do not meet their obligations as set forth in point 5 despite being asked to do so, they may be denied carriage. By paying by credit card, the customer instructs their credit institution at the time of the booking to inform Flix or a third party authorized by it, in case of a chargeback, of the customers name and complete address, so that Flix can assert its claims against the customer. Hier findest Du Antworten auf hufig gestellte Fragen und Kontaktinfos zu unserem Kundenservice. Drivers cannot change or cancel bookings for you. cancel your travel plans and request an immediate refund of the cost of your ticket (sometimes in full, sometimes only for the part of the journey not made.). 2.1 The Conditions of Carriage apply to the carriage of persons, animals and property for rail trips conducted by FlixTrain according to No. If you require the refund of additional costs, please be sure to attach a . Severely disabled people pay the regular fare on the FlixTrain trains. 5.7 Covid-19 infection protection measures: The passenger must wear appropriate mouth and nose protection at the start of the trip, if required by law or by the authorities. You can add new checked or special luggage at any time. In case of cancellation or late departure of a long-haul, the carrier or the bus station operator will notify the passengers departing from a terminal as quickly as possible, however, at the latest 30 minutes after the scheduled departure time, of the situation and as soon as this information is available and provide the expected departure time. Vouchers may only be redeemed online or via our partner agencies. Our coaches are not in level with the platform. More detailed information can be found in the terms and conditions of the promotion on the web portal. If the price is lower, the difference will remain on the cancellation voucher and can be used for a different booking. Regardless of this, the voucher will expire on 12/31/2025. Tickets can be booked from EUR 4.99 on www.flixtrain.com, including a guaranteed seat.. 15.1 Passengers on international routes, are personally responsible for compliance with the passport, visa, foreign currency, and customs regulations. 6.5.5 The cash payment of any balance on a voucher shall be excluded. You can apply for a refund for the costs of alternative transport due to FlixTrain delay or cancellation via our contact form. 12.1.1 Generally, only items which the passengers can load, unload or which the passengers are able to shift/move themselves at one time may be carried. Benutzen Sie nicht FlixTrain. (c.f. This also applies to combinations of bicycle trailers and strollers. The instructions of the transport and operating staff must be followed. If your connection gets cancelled or changed due to current travel restrictions, we will contact you via email and give detailed information as soon as possible. Seats will be assigned automatically unless a seat reservation is purchased. To cancel added seats or luggage, click on "Cancel Luggage/Extras". 16.1.3 There is no requirement to make a (paid) seat reservation. Not to mention the train also being delayed by nearly 2 hours. 16.4.2 An extra seat is not an additional claim for carriage within the meaning of section 3.4. 5.6 Passengers are prohibited from doing any of the following on board the trains without prior written consent of FlixTrain: putting on shows or presentations for commercial purposes. This also applies when the Inspection Fee is paid immediately and in full. 1.1 the Swedish Rail Carriage Act (2018:181), 1.2 the Public Carriage (Passengers Rights) Act (2015:953), 1.3 General Conditions of Carriage for Rail Passengers (GCC-CIV/PRR), 1.6 the passenger rights for rail passenger services as per Regulation No. Subsequent complaints shall not be taken into account. 18.2 In accordance with the generally applicable conditions, FlixTrain is liable for death or injury of a passenger and for damage to property worn or transported by the passenger. and international trains that start or finish their journey outside the EU. They literally kicked me out of the train because I bought my train ticket through the DB website and not directly on theirs. Manage Delays and Cancellations. Transport of wheelchairs, walkers, or other orthopedic aids must first be confirmed by Customer Service via telephone or via email, see contact information below. Companies can ask for reviews via automatic invitations. 5.3 In the case of contamination (= at least slight negligence) of vehicles that goes beyond the extent of proper use, the actual cleaning costs shall be billed by the party responsible; further claims shall remain unaffected. There is no general entitlement to the carriage of more than one piece of baggage. I paid extra to have a window seat, got rebooked a day before departure, supposedly to another window seat. Train staff cannot change or cancel bookings for you. 10.5.4 passengers with infectious diseases in accordance with the German Infectious Diseases Act. 10.3 The increased carriage fare is reduced to 7 if the traveler proves within one week of the date of discovery that he was the holder of a valid ticket at the time of the determination. We use dedicated people and clever technology to safeguard our platform. All passengers must always keep a firm hold inside the vehicle. Carriers, travel agents or tour operators may not charge extra for bookings and tickets for persons with disabilities and persons with reduced mobility. For this purpose, it may be necessary to reserve a space for your stroller in the train cars with the appropriate markings. Guide dogs are excluded from this provision. Click here and follow the instructions to track your bus. 5.1.2 Smoking is prohibited in all FlixTrain trains. 12.4.4 The passenger guarantees that the wheelchair is functional and technically capable of being used safely during travel. Waiting on my reimbursement and will soon go to Konsumentverket. 2.3 The right to determine who shall be allowed or denied access in trains shall be exercised by the transport and operating personnel of FlixTrain as well as by authorized third parties (e.g. So many things can cause a flight to be delayed or canceled. 3.1.4 carriage is not prevented by circumstances that are not the responsibility of FlixTrain and whose effects it cannot avert. If the instrument in question (including its case) is smaller than the stipulated size of carry-on baggage, it may be conveyed free of charge in place of carry-on baggage. 12.3.2 Baggage and its contents shall remain in the care of the passenger throughout the journey and shall be supervised accordingly. A residual value cannot be redeemed elsewhere and will not be paid out. more than one seat reservation) are not assigned individually: the booked seats are not assigned to specific travelers in the booking. 17.3 Lost property will be kept for six months after being found and then disposed of, which FlixTrain will publicly announce in advance in an appropriate manner. A request for assistance while getting to, from, or changing trains can be made via Customer Service, see contact information below. Dont forget to add your phone number so that you can receive trip updates via SMS. 1.6.1 Fare Terms and Conditions 3.2.2 Children and minors aged between 10 and 14 may only travel alone in the event that a parent or legal guardian has confirmed during the booking that the minor in question is both able and in a position to commence travel unaccompanied and unsupervised. service fees, extra charges for bicycles or baggage) cannot be paid for using these voucher types. 5.6.8.9 The passenger has the right to withdraw from the purchase agreement within 14 days. We reserve the right not to offer certain payment methods for any booking and to request other payment methods. Carry-on baggage is carried free of charge, but is limited to one baggage item per passenger with a maximum size of 42 x 30 x 18 cm and a maximum weight of 7 kg. 6.8 Complaints about tickets must be reported immediately. 12.7.2 Strollers must always be stored in such a way that other passengers are not impaired. To cancel your entire booking or part of your trip, click on "Cancel Trip(s)". It's not a branded FlixBus train, rather the West train in Austria. There can be deviations from these provisions in the case of promotional offers that are valid for a limited time only. FLIXMOBILITY, the parent company of FlixTrain, is reportedly in advanced talks with Russian manufacturer Transmashholding (TMH) to purchase 65 230km/h sets of coaches and is now courting financiers for the 1bn deal. Seats are unbelievably uncomfortable and nowhere to charge a phone unfortunately. There is no general obligation to transport bicycles. 4.5 If, in the event of assaults, insults, trespassing, damage to vehicles and their facilities, in case of damage caused by the carriage of property or animals, during ticket collection, as well as in the event of refusal to pay the increased fare, the personal information of a passenger cannot be clearly identified, they may be detained in the vehicle or on the platform, or asked to go to the nearest police station with the operating staff. explosive, highly flammable, radioactive, malodorous, or corrosive substances. 6.5.7.4 FlixDeal vouchers can be redeemed for carriage in buses and trains. We also ensure all reviews are published without moderation. 13.9.1 Dangerous substances and objects are excluded from carriage, particularly including: explosive, flammable, radioactive, foul-smelling or corrosive substances. Subsequent complaints shall not be taken into account. These Conditions of Carriage supplement these legal regulations. 5.1.3 Passengers are prohibited from jumping on or off the train while it is in motion. If the price is lower, the difference will remain on the cancellation voucher and can be used for a different booking. The conditions for the sale of tickets are therefore governed by Flix SE, Friedenheimer Brcke 16, 80639 Munich, Germany and are to be taken from the booking conditions for Flix. In any case, FlixTrain shall make every effort to provide the assistance in such a way that the person with a disability or the person with limited mobility can carry out their trip. The time in which vouchers cannot be redeemed due to an event of force majeure will not be credited to the period of validity. Discount vouchers with a percentage value or vouchers for a free ride can be redeemed for the ticket fare only. 6.9 Uniformed officials of the federal and state police travel on board the trains of FlixTrain free of charge without any claim to a seat. 10.1.5 The rules in accordance with the conditions laid down in point 10.1.1. to 10.1.4. shall not apply if a valid ticket was not purchased for reasons outside the passengers control. 15.2 Deviations from timetables may justify claims for train passengers in the passenger rights listed at https://www.flixtrain.com/passenger-rights. service fees, extra charges for bicycles or baggage) cannot be paid for using these voucher types. To choose a new departure or arrival destination, you must cancel your trip and book a new one. Passengers shall be given the opportunity to prove that the chargeback incurred lesser or no costs. No plugs, internet doesnt work, worst seats Ive ever had - so small and uncomfortable. The place of jurisdiction for general merchants, legal and natural persons, who have no general place of jurisdiction in Germany as well as for natural persons who have relocated or resettled abroad after concluding a contract of carriage, whose domicile or habitual residence at the time the complaint is not known, is Munich.